Sandbox-Freshdesk

All the mandatory ticket fields you have set up under Admin > Ticket fields will be displayed under Feedback widget. So navigate to Admin > Ticket fie...

If contact A was associated with a company ABC and now updated to XYZ company under the contacts page, then in this case , it will still reflect the old com...

When a user is CC'd on a ticket thread, they would only receive the email. But they will not be able to view that ticket on the portal when they log in.

The tickets that are deleted or spammed will not show up under the search column. You will need to go to the ticket list view, click on the view name, choos...

To update a company's domain name, navigate to companies from the left pane and choose a company and click on edit. On the edit company widget that appe...

When an agent mistakenly sends a wrong reply in a ticket which was meant for another ticket, or if the agent makes a mistake when they respond to a customer...

There is no option to edit the created date of a ticket, but you can edit only the due date of a ticket.

There is no extra price for setting up linked tickets. It is a feature in the account. Refer this link to know more about this.

Currently, there is no option to download all the attachments at the same time. You can only download each file individually.

This can be done using an Observer rule. The performer is the agent, the event is status change to close, action should be set as Assign to agent :Event per...