Sandbox-Freshdesk

You will be able to search with a particular search term and filter down the tickets. However, we do not have a feature to export the search results for now.

The SLA in Freshdesk will not be per response/ reply but per ticket. A ticket is considered as one issue and the SLA for that would be decided by the priorit...

All the Tickets need to be permanently deleted from the system to be able to reset the count in your Helpdesk.  Delete all the existing tickets and then...

Once you merge 2 tickets, the primary ticket will contain all the responses that were present in both the tickets together. The responses from the secon...

The Resolved and Closed status will have the same properties except that the archiving of tickets would happen only if the tickets have been in the Closed s...

Go into the ticket--> Click on Activities at the top right corner--> Check the activities to know more about this.

If the notifications have been turned on then the mobile notifications would be displayed even when the mobile app is not open.

Emails sent through the automations will not be shown as a reply on the ticket. You can check the activities to see which automation has worked on the ticket.

It is an app called 'Ticket Properties Suggester'. It helps in suggesting ticket properties such as Priority, Group and Type for new incoming ticket...

The ticket can be assigned to the Agent without the Group being assigned as well. However, if in your Account's Admin has made it mandatory for a ticket...