There is no option to add recent activities as a widget to the team dashboard. Recent activities would only appear in the regular dashboard as the team dash...

A quick guide in creating a Customer Segments: Login to your Freshdesk account as an Administrator Click the Customers icon from the left panel and ch...

Customer Segments lets you provide personalized support for different customers in your helpdesk by helping you classify users based on their support needs....

To allow the customer to raise tickets without signing in, go to Admin > Channels> Portals > Settings > 'Who can submit a new ticket on port...