Sandbox-Freshdesk

You can create canned responses from Admin > Agent Productivity > Canned Responses and have them displayed to all agents so that they could insert the...

You can have the Feedback widget setup on your website for the convenience of your customers. To know more about the Feedback widget you can check out the l...

The linking of tickets would be manual and this would be done by an agent from inside the ticket. Tickets will not be linked to Jira automatically.

There are a few checks when a Satisfaction survey is not sent out. Check if this is an agent email address you are testing from. Check if the "When agen...

You cannot select multiple items in the same dropdown. However, you can check if a dependent field would solve your problem. You can understand more about t...

You can have the solutions and tickets made visible only to logged-in users so that this is not public. This can be set from Admin > Channels> Portals...

You can give the agent only "Agent" Role so that he/she will not have access to the Reports tab. You can do this from Admin--> Agents--> Edit...

We will not be able to customize the login_form snippet as this has been stored at our end and this is common for all accounts.

Freshdesk would not permit any login related actions through iFrame.

You cannot personalise the Agent side of Freshdesk for each agent. You can use the Agent Rebranding available in Admin--> Helpdesk--> Edit Branding onl...