Sandbox-Freshdesk

Move to Admin > Worflows> Ticket fields > click on 'Requester' and change the label displayed to the customer.

As an example, if you own the domain 'xyz.com' then you can have the portal URL as 'support.xyz.com', 'sales.xyz.com' etc. The same n...

Yes, there is an option to export tickets in the customer portal as shown in the image: This will be possible only if the customer has activated hi...

If you are an admin and if you are wanting to know who has the account administrator role in your account, navigate to Admin > Team> Agents. The agent...

The Account Admin will be able to take an Account Export of all the tickets from Admin > Accounts. However, this will be as an XML and the URL of the att...

Please move to Admin> Team> Roles and check the agents who have 'Administrator and Account Administrator' Roles. (This will be in the Estate a...

If you are looking to add all the agents of a specific group to another group in a click, that is not possible. You will have to add all the agents manually...

You can make use of IP whitelisting feature that we provide in the Forest plan. You can make sure that your employees access your Freshdesk account only fro...

Chinese is a supported language in Freshdesk and therefore if you are wanting to have multilingual support, then it is definitely possible.

You would have to manage your SLA policy under Admin > Workflow> SLA policy so that the SLA works only during the Business hours and make sure you set...