Sandbox-Freshdesk

You can rebrand your agent portal from Admin > Helpdesk. However, this would change the Agent portal colours for all agents and not for your account alon...

Freshdesk does not log out a customer or an agent automatically or use session timeouts. Only if the Agent or Customers clicks on the Log out button will he/...

You can send an email using your mobile app by clicking on the '+' icon on the screen. You can refer to the screenshot below to know more about this...

The Sandbox feature is available only for accounts in the Forest plan.

The Ticket Templates can be used by agents as well. You can choose if the template can be seen by all agents or only by agents in particular groups. This is...

As of now, there is no option to integrate bots into a mobile. However, if you access the link of your website via a browser, your customers will be able to ...

The recommended size of the Logo is 50x50 pixels and the size of the Favicon is 16x16 pixels.

Yes, if a ticket field is deleted all the values for that field will also be deleted as well. Therefore before deleting the ticket field create the new fiel...

Currently we do not support any Indian languages in Freshdesk.

The Agent notifications have been disabled in Freshconnect to avoid spamming the agents with lots of emails since they are notified with the Desktop Notifica...