General Admin settings
Navigate to Admin > Channels > Portals > Click on the Portal name> Turn OFF the option as shown below :
Tue, 18 Jun, 2024 at 5:02 PM
When a user posts a comment in JIRA, an equivalent account is created in Freshdesk with his JIRA email and the note is added to the ticket. If this user has...
Tue, 18 Jun, 2024 at 5:02 PM
The agents have to log in to the account and then turn ON the option for auto-ticket assignment near the profile picture at the right-hand top corner. Else ...
Tue, 18 Jun, 2024 at 5:02 PM
If multiple conditions are set under SLA, then system will consider them as 'AND' if the conditions are added one below the error and if added in th...
Tue, 18 Jun, 2024 at 5:03 PM
Navigate to Admin > Channels > Portals > Click on the Portal name, to change the name of the portal.
Tue, 18 Jun, 2024 at 5:03 PM
As an admin, you can click on Admin > Team> Agents > Edit and then set a time zone for the agents. As an agent, click on the profile picture at th...
Tue, 18 Jun, 2024 at 5:03 PM
You can set up this signature under Admin > Workflows > Email Notifications > Templates > Agent Reply Template or under the Signature box in Pro...
Tue, 18 Jun, 2024 at 5:03 PM
There is no option to customize the error pages and the default messages displayed In Freshdesk.
Tue, 18 Jun, 2024 at 5:03 PM
Export ticket option can be hidden by doing portal customisation. Please go to Admin -> Portals -> Customise portal -> Stylesheet. Add the followin...
Tue, 18 Jun, 2024 at 5:03 PM
Unfortunately there is no option to add, edit or delete the priorities in Freshdesk.
Tue, 18 Jun, 2024 at 5:03 PM