Please navigate to Admin> Support Operations> Customer fields > Customize Requester widget>Add time zone. Now on the ticket details page,...

Click on Admin > Workflows > Ticket fields > Click on delete symbol near the custom field you have created. But once the field is deleted, you will...

The Freshdesk branding would be automatically removed if your account is upgraded to a paid plan.

You can have all the fields present in the account as mandatory one and there is no restriction in that.

You can drop an email to support@freshdesk.com or you can call us on the following support contact numbers:  India         +91 (44) 6667 8040  US         ...

An agent will not have access to Reports. Only the supervisors, administrators and account administrators will have access to the Reports tab. You can conta...

You can create a new type from Admin--> Ticket fields--> Type. After the changes are done click on 'Done' and then 'Save'.

You will not be able to set up a password for the agent. They will be able to reset the password by themselves as per the instructions given below : Typ...

Tags are not case sensitive. If you create a tag in capital letters and then search it in small letters later, the results will be fetched.

Kindly refer the links below for the Freshdesk and Freshchat integration:  https://support.freshdesk.com/support/solutions/articles/232592-how-can-i-set...