General Admin settings
Please navigate to Admin> Support Operations> Customer fields > Customize Requester widget>Add time zone. Now on the ticket details page,...
Tue, 18 Jun, 2024 at 4:58 PM
Click on Admin > Workflows > Ticket fields > Click on delete symbol near the custom field you have created. But once the field is deleted, you will...
Tue, 18 Jun, 2024 at 4:59 PM
The Freshdesk branding would be automatically removed if your account is upgraded to a paid plan.
Tue, 18 Jun, 2024 at 4:59 PM
You can have all the fields present in the account as mandatory one and there is no restriction in that.
Tue, 18 Jun, 2024 at 4:59 PM
You can drop an email to support@freshdesk.com or you can call us on the following support contact numbers: India +91 (44) 6667 8040 US ...
Tue, 18 Jun, 2024 at 4:59 PM
An agent will not have access to Reports. Only the supervisors, administrators and account administrators will have access to the Reports tab. You can conta...
Tue, 18 Jun, 2024 at 4:59 PM
You can create a new type from Admin--> Ticket fields--> Type. After the changes are done click on 'Done' and then 'Save'.
Tue, 18 Jun, 2024 at 4:59 PM
You will not be able to set up a password for the agent. They will be able to reset the password by themselves as per the instructions given below : Typ...
Tue, 18 Jun, 2024 at 4:59 PM
Tags are not case sensitive. If you create a tag in capital letters and then search it in small letters later, the results will be fetched.
Tue, 18 Jun, 2024 at 5:00 PM
Kindly refer the links below for the Freshdesk and Freshchat integration: https://support.freshdesk.com/support/solutions/articles/232592-how-can-i-set...
Tue, 18 Jun, 2024 at 5:00 PM