Sandbox-Freshdesk

Yes, you can do this in Freshdesk. You can make use of the Multiple Products feature where you can have separate portals for the different companies and also...

For the 'Open' status, the SLA will run by default. For any other status, you could choose to turn OFF the SLA under Admin > Workflows> Ticket...

Go to Admin > Workflows> Email notifications > Templates > Agent reply templates and then click on Insert placeholder option. And then you could...

A quick guide to using Audit Log: Log in to your Freshdesk account as an Administrator Go to the Admin tab and click on ‘Audit Log’ under Account Sett...

There is no restriction on the number of groups that can be created in a Sprout account.

There is no limit in the number of groups that can be created in Freshdesk.

You can remove the ticket fields from Admin--> Ticket fields section. However, before removing the ticket fields, filter the tickets on those statuses and...

There is no separate pricing for the new MINT interface.

You can set any number of business hours when you are in the Estate or Forest plans.

You can click on the phone icon on the bottom left corner of the MINT UI and choose 'View All'. It will redirect you to the Freshcaller page. Click ...