Sandbox-Freshdesk

You can turn on the option for the requester to add a CC in the ticket he/she raises by going into Admin > Ticket fields > Click on Requester. How...

Go to Admin--> Canned Response--> Go into the Canned Response--> Scroll down to the bottom of the page--> Choose 'All Agents'--> Save...

You can go into Admin>Channels>Portals>Click settings to set the User permissions. Also by clicking on the Name of the portal you can edit the port...

You can convert an Occasional agent to a Full-time agent by moving to Admin > Teams> Agents > Occasional agent > Go into the profile of the agen...

You can create multiple portals or multiple products from the Estate plan. To know more about multiple products check out the link.

Go to Admin > Ticket fields > Hover over the field and will be able to see the 'Delete' Icon to the left of the field name. You cannot delete ...

The error occurs because you might not have 'Global access' to the tickets. Check the same from Admin > Team> Agents > Edit your profile. A...

Please check if you are in the estate plan and if yes, the maximum number of Dynamic fields allowed in an account is 2.

When deleting the account all the tickets that are assigned to the agent will get unassigned. Therefore, reassign all the tickets to a different agent and t...

The password of the account admin can be set only by the account admin. If you would like to login as the account admin get in touch with him/her so that yo...