Sandbox-Freshdesk

Go to Admin > Workflow > Email notifications > Agent Notifications > and turn OFF New Ticket-created notifications. Also, you can remove your na...

No, once the import is restarted, the system will just continue the process of migration from where it stopped and does not duplicate the already existing data.

The automated response the customers get when they submit a ticket is the New Ticket created notification. You can edit it under Admin > Workflows> Em...

After clicking on Done , you have to click on 'Save' at the bottom of the page for the changes to be saved.

Go to Admin > Support Operation > Customer fields > click on delete symbol near the custom customer field you have created.

You can create a new custom role that will not allow the agents to export the tickets from Freshdesk and then you could associate that role to the agents. T...

Unfortunately, there is no option to rearrange the positions of the canned responses. But you will be able to move a canned response from one folder to another.

Go to Admin > Email notifications > Templates > Agent reply templates and then click use this placeholder {{ticket.agent.firstname}} in the signatu...

There can be more than one administrator for the account and they can also log in at the same time.

No, it wouldn't be possible to create custom fields and customize the ticket form in the Sprout (or free) plan. The ability to customize ticket fields is...