General Admin settings
Once a field is deleted, the database column for this field would be removed and if you immediately create a new field the values would be retained for this ...
Tue, 18 Jun, 2024 at 5:04 PM
Canned Responses can be used to quickly insert pre-formatted reply templates into your messages. You can make your pre-formatted replies even more personal,...
Tue, 18 Jun, 2024 at 5:04 PM
Tags in Freshdesk are basically used for internal purposes to help the agents in tracking and segregating tickets, articles, and contacts. So, it will not b...
Tue, 18 Jun, 2024 at 5:05 PM
Go to Admin > Workflows> Email notifications > Template > Agent reply template and then remove the ticket URL placeholder. In this way, your cus...
Tue, 18 Jun, 2024 at 5:06 PM
We support the emoji's in email replies and in the UI but as of now, we do not have a native option to add emoji in Freshdesk. You can copy/paste an emoj...
Tue, 18 Jun, 2024 at 5:07 PM
The Reverse sort order or the Sort conversations feature is available only from the Blossom plan and above. If you are in a higher plan and if you do not ha...
Tue, 18 Jun, 2024 at 5:07 PM
There needs to be at least one full-time agent as an account administrator.
Tue, 18 Jun, 2024 at 5:07 PM
Yes, the Admin will be able to add new agents in the accounts by navigating to Admin > Team> Agents.
Tue, 18 Jun, 2024 at 5:07 PM
Navigate to Admin> Email notifications> Agent notifications and check if the 'New Ticket Created' notification is turned ON. Also , check if t...
Tue, 18 Jun, 2024 at 5:07 PM
The 'Modified on' time stamp displayed when viewing the solution article can be hidden with the help of the Complete layout customization feature wh...
Tue, 18 Jun, 2024 at 5:08 PM